Declining Cards

In the Macros there are 2 type of card declines; either the browser cache needs clear or it is a bank issue. Use whichever one is suitable.

My card declined for payment/>an error occurred while processing your payment<

You will either need to contact your bank to approve the U.S. online payment or try using a different card.

I called the bank but my card is still decined/ process later error

We have processed many orders, one having the same error but many that did not. The issue was always resolved once the bank was contacted about it. They will need to approve of the payment to keep it from being blocked on our end.

Card cannot be verified/ Issue viewing my orders

For a resolution, please clear the cache from your browser's history or try using another browser.

I tried paying but it’s not going through. Why can’t I pay my balance?

Try logging out, clearing your cache in the history and refreshing you browser. Then log back in and try again. You can also try using another browser.

Note: The reason for a bank declining/ blocking a payment is because they don't believe the website to be secure. Simply as the cx to have the bank unblock the payment from Hako llc (our platform for payment ).

Updated on: 16/04/2026