General Order Inquires

I am missing some items/ Where are my other items from this order?

As of now the items uploaded is what we have received to be processed. When the rest of your order arrive we will be sure to assign it an order number and upload it.

Why is my order being weighed separately?

To avoid confusion, all orders received are assigned an order number per package. If ever you would like to have your items weighed and shipped together, we have this option available under, "Let Us Order For You" , from our orders screen.

We definitely understand your concern, and as much as we would surely love to, doing so could lead to a disruption in our system of operations.

It is taking long to recieve my order?

Please allow 3 to 7 days from shipment for a delivery

What is the delivery fee?/ Why is it different on each order?

The delivery fee is charged by the shipment. Your first order will be equivalent to 60le in USD for the first pound and 7le in the USD for any extra pound. (The rate amount is subjected to change as the bank rate changes)

How do I return an item? (From Cairo)

Please let notify us in chat. We can request one of our couriers to do a home pickup for your return. The cost for a return is a $5/pickup fee, $10.50/lb for shipping and a $15 service fee.

Return from (U.S.)

We can have your item returned for a $15 service fee per order, and an additional $15 fee for a dropoff return. All you have to do is send us a returning label to our email at Returns@shopxco.com with your ShopX order number and we'll take it from there.

Why is my order not shipped?

Our hours of operation is based on U.S. time. Your order status will be update accordingly.

Updated on: 16/04/2026